The balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action. It is a management tool that provides stakeholders with a comprehensive measure of how the organization is progressing towards the achievement of its strategic goals.

A balanced scorecard is a management decision tool. It is intended to be a framework for linking strategy with operational performance measures.  In practice, it is an integrated report, usually showing diverse areas of performance of an organization.

At the end of this workshop, participants should be able to:

• Develop and implement a BSC system
• Improve focus on strategy and results
• Improve organizational performance by measuring what matters
• Align the work people do on a day-to-day basis with strategy
• Focus on the drivers of future performance
• Improve communication of the organization’s Vision and Strategy

Course Outline:

Module One:       

What is a “Balanced” Scorecard

Module Two:       

How the Balanced Scorecard Works

Module Three:    

Building a Balanced Scorecard

Module Four:      

Using the Balanced Scorecard

Module Five:       

The Balanced Scorecard Models

Module Six:        

The Balanced Scorecard Perspectives

Module Seven:             

Creating the Strategy Map

Module Eight:              

Good Performance Measurements

Module Nine:                

The Final Scorecard Components