Social Intelligence

Social Intelligence is about understanding your environment and having a positive influence.

Participants will become more confident in their social situations by learning how to express and interrupt social cues. They will create better personal connections and increase their influence during social situations.

Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”.

Improving social skills through active listening, understanding body language, and being more empathic will give your participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!

At the end of this workshop, participants should be able to:

  • Be aware of our own behaviors
  • Learn to be empathetic with others
  • Know tools for active listening
  • Effectively communicate interpersonally
  • Recognize various social cues
  • Determine appropriate conversation topics
  • Know various forms of body language

Course Outline:

Module One: Getting Started

Housekeeping Items

The Parking Lot

Workshop Objectives


Action Plans

Module Two: Increase Your Self-Awareness 

Remove or Limit Self-Deception

Ask for Feedback

Be Open to Change

Reflect on Your Actions

Case Study

Module Two: Review Questions

Module Three: The Keys to Empathy 

Listening and Paying Attention

Don’t Judge

Shift Your View

Don’t Show Fake Emotions

Case Study

Module Three: Review Questions

Module Four: Active Listening


Don’t Jump to Conclusions

Shift your Focus

Don’t Discount Feelings

Case Study

Module Four: Review Questions

Module Five: Insight on Behavior 


Facts vs. Emotion

Online Communication

Listen and Watch More

Case Study

Module Five: Review Questions

Module Six: Interpersonal Communication 

Give Respect and Trust

Be Consistent

Always Keep Your Cool

Observing Body Language

Case Study

Module Six: Review Questions

Module Seven: Social Cues (I) 

Recognize Social Situations

The Eyes Have It

Non-Verbal Cues

Verbal Cues

Case Study

Module Eight: Social Cues (II) 

Spectrum of Cues

Review and Reflect

Being Adaptable and Flexible

Personal Space

Case Study

Module Eight: Review Questions

Module Nine: Conversation Skills

Current Events

Conversation Topics

Cues to Watch For

Give People Your Attention

Case Study

Module Ten: Body Language 

Be Aware of Your Movements

It’s Not What You Say, It’s How You Say It

Open Vs. Closed Body Language

Communicate with Power

Case Study

Module Ten: Review Questions

Module Eleven: Building Rapport 

Take the High Road

Forget About Yourself

Remembering People

Ask Good Questions

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up 

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations