An effective human resource professional knows that managing employee performance is more than conducting performance reviews or disciplining staff. Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached.

A thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies, can reduce turnover and save your organization thousands of dollars. Whether your company has two employees or a thousand employees, don’t leave employee retention to chance. Give them what they need to feel welcome, know why they were hired, and know how to do the job.

At the end of this workshop, participants should be able to:

• Understand how important an orientation program is to an organization.
• Identify the role of the human resource department in the orientation program.
• Recognize how the commitment curve affects both new employees and their managers.
• Know what companies can do to deliver their promise to new employees.
• Determine the critical elements of effective employee training.
• Establish the importance of having an employee handbook for new and long-term employees.

Course Outline:

Introduction and Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Finding, Hiring, and Keeping Good People

To begin, participants will discuss the organizational activities required to find, hire, and keep good people, and how those activities tie into an orientation process.

Building Employee Commitment

Next, participants will learn about the four pillars of commitment: clarity, competence, influence, and appreciation.

Perception

During this session, participants will explore how perceptions and appearances can affect orientation.

Fast Track Orientation

This session will discuss what kind of orientation is best for short term employees.

Designing a Successful Orientation Program

Next, participants will think about their own experiences with orientation. They will combine this with a list of common orientation mistakes to develop a framework for designing a successful program.

The Eight Orientation Habits of World-Class Employers

During this session, participants will learn what world-class employers do to make their orientation program a success.

Obtaining Buy-In

This session will give participants some ways to get buy-in from supervisors for the orientation program.

The Commitment Curve

Next, participants will learn about the employer/employee commitment curve, and how to make the orientation process work with it.

Characteristics of a Successful Orientation Process

During this session, participants will discuss the top ten characteristics of a successful orientation process and how they can incorporate those items into their organization.

Employee Training

Participants will spend this session completing Kolb’s learning style inventory and learning how it applies to employee orientation and training.

Addressing Learner Needs and Expectations

This session will teach participants how to define training expectations.

Working with External Providers

Next, participants will discuss what to consider when working with external providers during orientation.

Adult Learning

This session will introduce participants to the principles of adult learning. Participants will also discuss how to incorporate these principles into orientation and training.

How to Build and Sustain Interest

During this session, participants will learn how to motivate their employees during orientation.

Bridging the Generation Gap

Next, participants will take a brief look at resolving generational issues.

Creating Employee Manuals

During this session, participants will discuss what should be included in employee handbooks.

A Checklist for Success

To wrap up the day, participants will create a checklist of necessary items for their orientation. Then, they will work with a partner to brainstorm ways to improve their current orientation process.

Workshop Wrap-Up

At the end of the day, participants will have an opportunity to ask questions and fill out feedback forms.