Manager Management

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

At the end of this workshop, participants should be able to:

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • How to handle complications
  • Communicate between employees and their managers

Course Outline:

Module One: Getting Started

Housekeeping Items

The Parking Lot

Workshop Objectives

Action Plans and Evaluations

Module Two: Grooming a New Manager

Set Specific Goals

Authority (What They Can and Can’t Do)

Create a Shared Vision

The More they Learn, the More Responsibility They Get

Case Study

Module Two: Review Questions

Module Three: Measuring Performance

Staying Within Their Budget

Setting Measurable Objectives

Skip Level Feedback

Collaborate on Criteria to be Evaluated

Case Study

Module Three: Review Questions

Module Four: Motivating Managers

Provide the Needed Resources

Bonuses and Incentives

Give Credit for Good Work

Keep Them Challenged

Case Study

Module Five: Signs of Poor Management

Missed Deadlines

Team Turnover

Losing Customers

Little or No Growth

Case Study

Module Five: Review Questions

Module Six: Trust Your Team of Managers

Do Not Micromanage

Promote Open and Honest Communication

Reward Initiative

Trust, But Verify

Case Study

Module Six: Review Questions

Module Seven: When an Employee Complains about their Manager

Keep the Information Confidential

Gather Information from Both Sides

Coach or Delegate the Solution

Follow-up with the Manager or Employee

Case Study

Module Seven: Review Questions

Module Eight: Coaching and Mentoring (I)

Writing Performance Reviews

Provide Clear and Timely Feedback

Praise in Public, Criticize in Private

Make Sure Your Door is Always Open

Case Study

Module Eight: Review Questions

Module Nine: Coaching and Mentoring (II)

Offer Advice, Not the Solution

Create a Supportive Environment

Building Ownership

360 Degree Feedback

Case Study

Module Nine: Review Questions

Module Ten: When Do You Step In?

Unsafe or Dangerous Events

Legal Ramifications

Severe Financial Costs

Repeated Failures after Coaching Has Occurred

Case Study

Module Ten: Review Questions

Module Eleven: Remember These Basic Qualities

Express Confidence in Their Abilities

Practice What you Preach

Have an Open Door

Their Success is Your Success

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations