This workshop offers an extensive training on Management Development using Total Quality Management Metrics including Key performance Indicators to maximize organizational Effectiveness. It explains what makes a leader, the practices and commitments of effective leadership, how to shape organizational excellence, which global competencies are critical to success today and how to gain personal mastery of your own leadership.

At the end of this program, participants should be familiar with:

• Total Quality Management
• Quality Standards and Benchmarking
• Performance Management
• Measurement Metrics
• Key Performance Indicators
• Leadership Styles and Dimensions
• Transforming Followers
• Leadership Performance and productivity

Course Outline:

Day One

• Course Overview
• Total Quality Management
• Managers and Management

Day Two

• Planning
• Organizing
• Leading
• Controlling

Day Three

• The Learning Organization
• What is Change?
• The Change Cycle
• Dealing with Resistance
• Adapting to Change

Day Four

• Delegation
• Strategic Management Process
• Key Performance Indicators
• Knowledge Management

Day Five

• Emotional Intelligence
• Critical Thinking
• Diversity
• Workshop Wrap-Up