Knowledge Management

Today’s culture thrives on knowledge. It is evident in the items we buy or activities we invest time managing. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops and cell phones bring knowledge to our fingertips. As the old adage says, “knowledge is power.”

Organizations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization.

A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company.

This workshop will train participants on how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy.

At the end of this workshop, participants should be able to:

  • Understand the basic concept of knowledge management (KM)
  • Identify the do’s and don’ts of KM
  • Identify the KM life cycle
  • Identify the new KM paradigm

Course Outline:

Module One: Getting Started


Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: Understanding Knowledge Management

What is Knowledge?

What is Knowledge Management?

A Brief History

Applications in the Workplace

Module Three: Dos and Don’ts

Data, Information, and Knowledge

The Tacit Mode

Module Four: The Knowledge Management Life Cycle

Understanding Episodes




Module Five: The New Knowledge Management Paradigm

Paradigms of the Past

The New Paradigm

Implications and Applications

The Knowledge Management Endgame

Module Six: Knowledge Management Models

The Nonaka and Takeuchi Model (SECI)

Wiig Model

Kakabadse Model

Boisot Model

Module Seven: Building a Knowledge Management Rationale

Why Rationale is Necessary

Building a Business Case

Finding Success Stories

The Commodization/Customization Model

Module Eight: Customizing Knowledge Management Definitions

Components of a Knowledge Management Definition

Customizing the Components

Creating a KMBOK

Module Nine: Implementing Knowledge Management in Your Organization

Gathering Support

Identifying Opportunities for Revenue Streams

Key Knowledge Management Techniques

A Map for Success

The No-Budget Scenario

Module Ten: Tips for Success

About the Chief Knowledge Officer

Knowledge Management Skill Checklist

The Knowledge Management Imperative

The Hype Curve

Barriers and Helpers to Success

Module Eleven: Advance Topics

The Knowledge Management Maturity Model

Absorptive Capacity


Process Model Types

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations