Key Performance Indicators, also known as KPIs or Key Success Indicators (KSIs), are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization.

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

At the end of this workshop, participants should be able to:

• Define KPIs
• Realize the importance of KPIs
• Design smart KPIs
• Select the most appropriate KPIs for their type of work
• Define and understand Balanced Scorecard
• Use KPIs and Balanced Scorecard effectively
• Measure performance using KPIs

Course Outline:

Module One:

What are KPIs?

Module Two:

What is a SMART KPI?

Module Three:

What are KPIs used for? Process to develop well defined measures

Module Four:

The benefits of KPIs

Module Five:

KPI selection and good examples

Module Six:

Dashboards and scorecards and good examples

Module Seven:

How to build a balance scorecard and using balance scorecards?

Module Eight:

KPIs International Standards

Module Nine:

KPIs and Organization objectives relationship

Module Ten:

Design, construction and periodic revision of KPIs including Models

for developing KPIs

Module Eleven:

Scorecard management responsibilities

Module Twelve:

Generating value from using KPIs. How well is the indicator measuring performance?

Module Thirteen:

Measuring and monitoring with KPIs

Module Fourteen:

The most important KPIs that every manager needs to know