Key Performance Indicators
Key Performance Indicators, also known as KPIs or Key Success Indicators (KSIs), are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization.
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
At the end of this workshop, participants should be able to:
- Define KPIs
- Realize the importance of KPIs
- Design smart KPIs
- Select the most appropriate KPIs for their type of work
- Define and understand Balanced Scorecard
- Use KPIs and Balanced Scorecard effectively
- Measure performance using KPIs
Course Outline:
Module One:
What are KPIs?
Module Two:
What is a SMART KPI?
Module Three:
What are KPIs used for? Process to develop well defined measures
Module Four:
The benefits of KPIs
Module Five:
KPI selection and good examples
Module Six:
Dashboards and scorecards and good examples
Module Seven:
How to build a balance scorecard and using balance scorecards?
Module Eight:
KPIs International Standards
Module Nine:
KPIs and Organization objectives relationship
Module Ten:
Design, construction and periodic revision of KPIs including Models
for developing KPIs
Module Eleven:
Scorecard management responsibilities
Module Twelve:
Generating value from using KPIs. How well is the indicator measuring performance?
Module Thirteen:
Measuring and monitoring with KPIs
Module Fourteen:
The most important KPIs that every manager needs to know