Key Performance Indicators
Key Performance Indicators, also known as KPIs or Key Success Indicators (KSIs), are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization.
A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
At the end of this workshop, participants should be able to:
- Define KPIs
- Realize the importance of KPIs
- Design smart KPIs
- Select the most appropriate KPIs for their type of work
- Define and understand Balanced Scorecard
- Use KPIs and Balanced Scorecard effectively
- Measure performance using KPIs
What are KPIs?
What is a SMART KPI?
What are KPIs used for? Process to develop well defined measures
The benefits of KPIs
KPI selection and good examples
Dashboards and scorecards and good examples
How to build a balance scorecard and using balance scorecards?
KPIs International Standards
KPIs and Organization objectives relationship
Design, construction and periodic revision of KPIs including Models
for developing KPIs
Scorecard management responsibilities
Generating value from using KPIs. How well is the indicator measuring performance?
Measuring and monitoring with KPIs
The most important KPIs that every manager needs to know