Facilitation Skills
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings—they all take time.
There has been a growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training Modules.
This workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.
At the end of this workshop, participants should be able to:
- Distinguish facilitation from instruction and training.
- Identify the competencies linked to effective small group facilitation.
- Understand the difference between content and process.
- Identify the four stages of team development and ways to help teams through each stage.
- Use common process tools to make meetings easier and more productive.
Course Outline:
Module One:
Course Overview
Module Two:
Definitions
Module Three:
What is a Facilitator?
Module Four:
Types of Groups
Module Five:
Content and Process
Module Six:
Group Norms
Module Seven:
Types of Thinking
Module Eight:
Controversial Issues
Module Nine:
Listening Skills
Module Ten:
Asking Questions
Module Eleven:
Non-Verbal Messages
Module Twelve:
Listening For Common Ground
Module Thirteen:
Common Facilitation Techniques
Module Fourteen:
Effective Feedback
Module Fifteen:
Facilitating an Open Discussion
Module Sixteen:
Managing Divergent Perspectives
Module Seventeen:
The Language of Facilitation
Module Eighteen:
City Council
Module Nineteen:
Agendas
Module Twenty:
Dealing with Difficult Dynamics
Module Twenty-One:
Interventions
Module Twenty-Two:
Sustainable Agreements
Module Twenty-Three:
Stages of Team Development
Module Twenty-Four:
Analysis Tools