Hiring a new employee is one of the largest investments you can make in business. That is why hiring the correct employee is so important. Hiring the right employee is more important than ever, as training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Recruitment and Interviewing Skills that your hiring department needs to help them interview and recruit the right employee for you.

At the end of this workshop, participants should be able to:

• Define recruitment.
• Understand the selection process.
• Recognize the GROW model and how to set goals.
• Prepare for the interview and question process.
• Identify and avoiding bias when making offers.
• Discover ways to retain talent and measure growth.

Course Outline:

Module One: Getting Started

Icebreaker

Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: Introduction to Recruitment

What is Recruitment?

Challenges and Trends

Sourcing Candidates

Requirements

Case Study

Review Questions

Module Three: The Selection Process

Job Analysis and Descriptions

The Approach

The Recruitment Interview

Testing

Case Study

Review Questions

Module Four: Goal Setting

Using The G.R.O.W. Model

Identifying Goal Areas

Setting SMART Goals

Using a Productivity Journal

Case Study

Review Questions

Module Five: The Interview

Phone Interviews

Traditional Interviews

Situational Interviews

Stress Interviews

Case Study

Review Questions

Module Six: Types of Interview Questions

Direct Questions

Non-Direct Questions

Hypothetical or Situational Questions

Behavioral Descriptive Questions

Case Study

Review Questions

Module Seven: Avoiding Bias in Your Selection

Expectancy Effect

Primacy Effect

Obtaining Bias Information

Stereotyping

Case Study

Review Questions

Module Eight: The Background Check

Preparation

Data Collection

Illegal Questions

Being Thorough Without Being Pushy

Case Study

Review Questions

Module Nine: Making Your Offer

Outlining the Offer

Negotiation Techniques

Dealing with Difficult Issues

Sealing the Deal

Case Study

Module Ten: Orientation and Retention

Getting off on the Right Track

Your Orientation Program

The Check-list

Following Up

Case Study

Review Questions

Module Eleven: Measuring the Results

Cost Breakdown

Employee Quality

Recruiter Effectiveness

Fine Tuning

Case Study

Module Twelve: Wrapping Up 

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations