Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.
This workshop will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
At the end of this workshop, participants should be able to:
- Define and practice self-management, self-awareness, self regulation, self-motivation, and empathy.
- Understand, use and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Effectively impact others.
Module One: Getting Started
The Parking Lot
Module Two: What is Emotional Intelligence?
Module Three: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Module Four: Verbal Communication Skills
Communicating with Flexibility and Authenticity
Module Five: Non-Verbal Communication Skills
It’s Not What You Say, It’s How You Say It
Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language
Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self Awareness
Giving in Without Giving Up
Module Eight: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Nine: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Module Ten: Business Practices (II)
The Balance between Optimism and Pessimism
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Completion of Action Plans and Evaluations