Delivering Constructive Criticism and Feedback is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism and Feedback if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

At the end of this workshop, participants should be able to:

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Course Outline:

Module One: Getting Started

Housekeeping Items

The Parking Lot

Workshop Objectives

Action Plans and Evaluations

Module Two: When Should Feedback Occur?

Repeated Events or Behavior

Breach’s in Company Policy

When Informal Feedback has not Worked

Immediately After the Occurrence

Case Study

Module Two: Review Questions

Module Three: Preparing and Planning

Gather Facts on the Issue

Practice Your Tone

Create an Action Plan

Keep Written Records

Case Study

Module Three: Review Questions

Module Four: Choosing a Time and Place

Check the Ego at the Door

Criticize in Private, Praise in Public

It Has to be Face to Face

Create a Safe Atmosphere

Case Study

Module Four: Review Questions

Module Five: During the Session (I)

The Feedback Sandwich

Monitor Body Language

Check for Understanding

Practice Active Listening

Case Study

Module Five: Review Questions

Module Six: During the Session (II)

Set Goals

Be Collaborative

Ask for a Self-Assessment

Always Keep Emotions in Check

Case Study

Module Six: Review Questions

Module Seven: Setting Goals

SMART Goals

The Three P’s

Ask for Their Input

Be as Specific as Possible

Case Study

Module Eight: Diffusing Anger or Negative Emotions

Choose the Correct Words

Stay on Topic

Empathize

Try to Avoid “You Messages”

Case Study

Module Eight: Review Questions

Module Nine: What Not to Do

Attacking or Blaming

Not Giving Them a Chance to Speak

Talking Down

Becoming Emotional

Case Study

Module Nine: Review Questions

Module Ten: After the Session (I)

Set a Follow-up Meeting

Make Your Self Available

Be Very Specific with the Instructions

Provide Support and Resources

Case Study

Module Ten: Review Questions

Module Eleven: After the Session (II)

Focus on the Future

Measuring Results

Was the Action Plan Followed?

If Improvement is not Seen; Then What?

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations