There are two major myths about conflict: that it always involves anger and that it’s always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This workshop will train participants just how to do that.

At the end of this workshop, participants should be able to:

• Understand conflict
• Identify the stages of conflict
• Use LECSR tool to resolve conflict
• Identify other ways to resolve conflict
• Develop personal skills necessary to resolve conflict

Course Outline:

Day 1:

1. Defining conflict
2. Types of conflict
3. Benefits of conflict
4. Costs of conflict
5. The role of anger in conflict
6. The five stages of conflict
7. The LECSR tool
8. Setting norms and rules
9. Seven steps to ironing things out
10. Using mediation and facilitation

Day 2:

1. Confrontational facilitation
2. Managing differences collaboratively
3. Asking questions
4. Listening skills
5. Non-verbal communication
6. Problem solving tools
7. Managing anger and stress
8. Stress management techniques
9. Stress management through positive self-talk