Coaching and Mentoring

This workshop focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is relates directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

An easy-to-understand coaching model taught in this workshop will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees to better performance.

At the end of this workshop, participants should be able to:

  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.

Course Outline:

Module One: Getting Started


Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: Defining Coaching and Mentoring

What is Coaching?

What is Mentoring?

Introducing the G.R.O.W. Model

Module Three: Setting Goals

Goals in the Context of GROW

Identifying Appropriate Goal Areas

Setting SMART Goals

Module Four: Understanding the Realities

Getting a Picture of Where You Are

Identifying Obstacles

Exploring the Past

Module Five: Developing Options

Identifying Paths

Choosing Your Final Approach

Structuring a Plan

Module Six: Wrapping it All Up

Creating the Final Plan

Identifying the First Step

Getting Motivated

Module Seven: The Importance of Trust

What is Trust?

Trust and Coaching

Building Trust

Module Eight: Providing Feedback

The Feedback Sandwich

Providing Constructive Criticism

Encouraging Growth and Development

Module Nine: Overcoming Roadblocks

Common Obstacles

Re-evaluating Goals

Focusing on Progress

Module Ten: Reaching the End

How to Know When You’ve Achieved Success

Transitioning the Coach

Wrapping it All Up

Module Eleven: How Mentoring Differs from Coaching

The Basic Differences

Blending the Two Models

Adapting the GROW Model for Mentoring

Focusing on the Relationship

Module Twelve: Wrapping it Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations