Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives.

This workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant’s lives and have a positive effect on all of them.

At the end of this workshop, participants should be able to:

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behavior
• Utilize methodologies for understanding your worth — and the use of positive self-talk
• List reasons why a pleasing appearance and body language are critical for creating a strong first impression
• Practice sending positive communications phrased as “I-Messages”
• Use the STAR model to make your case during a presentation challenge
• Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
• Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Course Outline:

Module One: Getting Started

Icebreaker

Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: What Does Self-Confidence Mean To You? 

What is Assertiveness?

What is Self-Confidence?

The Four Styles

Module Three: Obstacles to Our Goals 

Types of Negative Thinking

Case Study

Personal Application

Module Four: Communication Skills 

Listening and Hearing: They Aren’t the Same Thing

Asking Questions

Body Language

Module Five: The Importance of Goal Setting 

Why Goal Setting is Important

Setting SMART Goals

Our Challenge to You

Module Six: Feeling the Part

Identifying Your Worth

Creating Positive Self-Talk

Identifying and Addressing Strengths and Weaknesses

Module Seven: Looking the Part 

The Importance of Appearance

The Role of Body Language

First Impressions Count!

Module Eight: Sounding the Part 

It’s How You Say It

Sounding Confident

Using ‘I’ Messages

Module Nine: Powerful Presentations 

What to Do When You’re on the Spot

Using STAR To Make Your Case

Module Ten: Coping Techniques 

Building Rapport

Expressing Disagreement

Coming to Consensus

Module Eleven: Dealing with Difficult Behavior 

Dealing with Difficult Situations

Key Tactics

Module Twelve: Wrapping Up 

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations