Administrative, Secretarial and Office Management Skills

Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it.

The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieve for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this workshop, participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this programme will take time to root into their daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

At the end of this workshop, participants should be able to:

  • Get Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Enhance Verbal and Non-Verbal Communication Skills
  • Empower Themselves
  • Deal better with their managers
  • Take Care of Yourself is a priority

Course Outline:

Module One: Getting Started


Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: Getting Organized (I)

Dealing with Email

Managing Electronic Files

Keeping Track of the Paper Trail

Making the Most of Voice Mail

Module Three: Getting Organized (II)

Keeping Your Workspace Organized

Using a To-Do Book

The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time

Managing Your Time

Keeping Others on Track

Maintaining Schedules

Module Five: Getting It All Done On Time


The Secret to Staying on Track

Goal Setting

Module Six: Special Tasks

Planning Small Meetings

Planning Large Meetings

Organizing Travel

Module Seven: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same

Asking Questions

Communicating with Power

Module Eight: Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Module Nine: Empowering Yourself

Being Assertive

Resolving Conflict

Building Consensus

Making Decisions

Module Ten: The Team of Two

Working with Your Manager

Influencing Skills

What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself


Stress Management

Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations