The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication.  It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.

With this workshop, participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

At the end of this workshop, participants should be able to:

• Discuss how soft skills are important to success in the workplace
• Understand the 10 key soft skills everyone should have
• Use soft skills to relate more effectively to others in the workplace
• Understand how to use soft skills to communicate, problem-solve, and resolve conflict
• Apply soft skills to specific situations

Course Outline:

Module One: Getting Started

Housekeeping Items

The Parking Lot

Workshop Objectives

Action Plans Form

Evaluation Form

Module Two: What are Soft Skills?

Definition of Soft Skills

Empathy and the Emotional Intelligence Quotient

Professionalism

Learned vs. Inborn Traits

Case Study

Module Two: Review Questions

Module Three: Soft Skill 1: Communication

Ways We Communicate

Improving Non-Verbal Communication

Listening

Openness and Honesty

Case Study

Module Three: Review Questions

Module Four: Soft Skill 2: Teamwork

Identifying Capabilities

Get Into Your Role

Learn the Whole Process

The Power of Flow

Case Study

Module Five: Soft Skill 3: Problem Solving

Define the Problem

Generate Alternative Solutions

Evaluate the Plans

Implementation and Re-evaluation

Case Study

Module Five: Review Questions

Module Six: Soft Skill 4: Time Management

The Art of Scheduling

Prioritizing

Managing Distractions

The Multitasking Myth

Case Study

Module Six: Review Questions

Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic

What Are You Working For?

Caring for Others vs. Self

Building Trust

Work Is Its Own Reward

Case Study

Module Seven: Review Questions

Module Eight: Soft Skill 7: Adaptability/Flexibility

Getting over the Good Old Days Syndrome

Changing to Manage Process

Changing to Manage People

Showing You’re Worth Your Weight in Adaptability

Case Study

Module Eight: Review Questions

Module Nine: Soft Skill 8: Self-Confidence (Owning It)

Confident Traits

Self-Questionnaire

Surefire Confidence Building Tactics

Build Up Others

Case Study

Module Nine: Review Questions

Module Ten: Soft Skill 9: Ability to Learn From Criticism

Wow, You Mean I’m Not Perfect?

Listen With An Open Mind

Analyze and Learn

Clear the Air and Don’t Hold Any Grudges

Case Study

Module Ten: Review Questions

Module Eleven: Soft Skill 10: Networking

Redefining Need

Identifying Others’ Interests

Reaching Out

When to Back Off

Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

Recommended Reading