We all have a vested interest in improving the way organizations are managed. Better organizations are, in part, the result of good management.

You will eventually either manage or be managed. Gaining an understanding of the management process provides the foundation for developing management skills and insight into the behavior of individuals and the organizations.

At the end of this workshop, participants should be able to:

• Define management
• Describe the four basic management functions: planning, organizing, leading/motivating, and controlling
• Distinguish between various kinds of managers, with regard to level and area of management
• Identify key management skills and managerial roles
• Discuss different types of leadership

Course Outline:

Introduction to Management

• What is Management?
• Organizations and Organizational Levels
• Organizational Performance
• Managerial Roles
• Managerial Skills
• Managerial Competencies

The Four Functions of Management

• The Planning Function
• The Organizing Function
• The Leading Function
• The Controlling Function

The Planning Function

• Elements of Planning
• Features of Planning
• Steps of Planning
• Advantages of Planning
• Limitations of Planning

The Organizing Function

• Organizational Structure
• Principles of Organizing
• Importance of Organizing
• Steps in Organizing

The Leading Function

• What is Leadership?
• Leadership Roles
• Managers vs. Leaders
• Good Examples of Leadership

The Controlling Function

• Importance of Controlling
• The Control Process
• Setting Standards
• Measuring
• MBWA (Management by Walking Around)
• Taking Managerial Actions
• Types of Control
• Qualities of an Effective Control System
• Contingency Factors in Control