Interpersonal Skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

At the end of this workshop, participants should be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Course Outline:

Module One: Getting Started

Icebreaker

Housekeeping Items

The Parking Lot

Workshop Objectives

Module Two: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing

Asking Questions

Communicating with Power

Module Three: Non-Verbal Communication Skills

Body Language

The Signals You Send to Others

It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond

The Four Levels of Conversation

Module Five: Moving the Conversation Along

Asking for Examples

Using Repetition

Using Summary Questions

Asking for Clarity and Completeness

Module Six: Remembering Names

Creating a Powerful Introduction

Using Mnemonics

Uh-Oh…I’ve Forgotten Your Name

Module Seven: Influencing Skills

Seeing the Other Side

Building a Bridge

Giving In Without Giving Up

Module Eight: Bringing People to Your Side

A Dash of Emotion

Plenty of Facts

Bringing It All Together

Module Nine: Sharing Your Opinion

Using I-Messages

Disagreeing Constructively

Building Consensus

Module Ten: Negotiation Basics

Preparation

Opening

Bargaining

Closing

Module Eleven: Making An Impact

Creating a Powerful First Impression

Assessing a Situation

Being Zealous without Being Offensive

Module Twelve: Wrapping Up

Words from the Wise

Review of Parking Lot

Lessons Learned

Completion of Action Plans and Evaluations

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